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FAQs

  • How much does shipping cost? 
    • US subscription orders always ship FREE - other US orders ship FREE over $39! For other orders, shipping cost is shown at checkout. Please note that certain products, including sweatshirts and other merch items, ship separately and may be excluded from free shipping offers.
  • How long will my order take to ship?
    • Orders of most products ship within 2 business days. We will notify you via email once we ship your goodies - just enter your email at checkout. NOTE: shipping times vary for sweatshirts and other merch items by location - please contact us for time-sensitive or gift orders.
  • Do you ship internationally?
    • Yes, we do - shipping to Canada is FREE on orders over $75 and international shipping is FREE over $100! For other orders, shipping cost is shown at checkout.
    • Customers are responsible for duties and taxes, if any 💚
    • Please note that products containing ashwagandha cannot be shipped to the United Kingdom, Japan or Brazil.
  • How do returns work?
    • Risk-free goodies! We want you to feel goodies about your purchase. In the rare case you don't love them, please contact us at hello@kolagoodies.com within 30 days of receipt to start a return. Please note: We don't offer returns for sweatshirts or other merch items so please check for size and other elements carefully!
  • Do you do wholesale?
    • We would love to work with awesome partners and businesses! Find more detail on our Wholesale page.
  • I'm pregnant/I have a medical condition, are your products safe for me to use?
    • Our goodies are generally good for everyone, however, if you are pregnant or have specific needs or medical concerns, we would advise consulting with your medical professional or herbalist first.
  • Do discounts apply on subscriptions? 
    • Subscription orders get a standard 15% off and free shipping always with code SUBVIP, and are excluded from other discounts and offers.